Warranty and Returns

Willow and cane are natural materials used by UZ Sports in accordance with the laws of the game; these materials naturally deteriorate with use and even with the best preparation, cannot be made immune to the effects of poor quality balls, mistimed shots, yorkers, excessive tapping, general wear and tear, etc.

As a result, UZ Sports bats are warranted for 12 months from the date of purchase. The warranty covers manufacturing and material defects. It excludes damage caused by the use of poor quality balls, mistimed shots/yorkers, tapping and normal wear and tear.

Proof of purchase and evidence of preparation will be required to support any warranty claim.

The majority of unsuccessful claims are as a result of poor preparation of the bat before use. All bats returned under warranty will need to be accompanied by proof of sufficient preparation as well as proof of purchase. All bats are assessed by our experienced staff and in some cases, the batmaker.

Following assessment, the bat will be either repaired or, if repair is not viable, replaced or part replaced (i.e. a new bat offered at a significantly discounted price) depending on the nature of the damage and its general condition.

We pride ourselves on good customer service and we will always try to be fair and reasonable with the customer.

Returning a bat for assessment and repair

If you are making a warranty claim and you wish to send your bat back to us then please complete a Bat Return Form – Warranty Claim and return it together with your bat to the address given on the form.

Repairs carried out within the 12-month warranty period are free of charge, though there is normally a return post and packing charge.

Subsequent repair and servicing is chargeable (this will be judged on individual case by case basis). If you are uncertain about the damage and need advice before sending a bat to us please contact us at: uzsports.mgmt@gmail.com

We manufacture the bats very carefully to provide the highest levels of performance and durability, but we are dependent on you, the owner and player to continue our work by preparing, protecting and maintaining the bat in accordance with our recommendations.

Returns

All of our products come with a 14-day money back guarantee. This is providing that the item has not been used in any way and is returned as new, in its original packaging. Whatever the reason, if you are not completely satisfied, please email uzsports.mgmt@gmail.com to obtain a returns authorization.

If you are returning the goods because you believe them to be damaged or faulty, please note that we will first inspect the goods and check carefully against all the claims made. Faults caused by accident, neglect, misuse or every day wear and tear will not be applicable. In some instances, for returns made against faulty bats our inspection may include a consultation with the bat maker. If we agree that the goods are indeed damaged or faulty, we will replace the item or refund you. We recommend returning your goods by recorded delivery.

If you have ordered the wrong size or colour, or wish to return goods for any reason other than that they are damaged, faulty or incorrect, then you must also do so within 14 days of receipt, but we are unable to refund any return postage costs for such returns.